Seeking Help Issue with Monthly Recharge

[TechieSelva]

My Monthly Recharge amount is high like 60rs, I changed to Tamil thailava pack today .It shows 262rs but on top, it shows 324rs.Plus i don't have any active jingalala offer. Any solution?

 

[Sai Jai]

@SelvakumaranG there is some error in Tataplay application due to new package updation call Tataplay CC and get clarification

 

[rajeshshiva93]

My Monthly Recharge amount is high like 60rs, I changed to Tamil thailava pack today .It shows 262rs but on top, it shows 324rs.Plus i don't have any active jingalala offer. Any solution?

I also subscribed exactly the same package and ala carte and my recharge amount also showing ₹324 and i raised a complaint, the customer care person was not able to clarify anything and taken a request and was informed to wait for 24hrs

 

[rajeshshiva93]

Received a call from cc and he was completely not aware of the issue,then i explained he said will look into it and call back later Hope will get resolved soon

 

[sangoldline]

how your network fee 62??

 

[ramesh skyPLAY]

Vadi rock Bro said, don't change your pack for 2 or 3 days. So please wait for 2 days.

 

[Masterji]

I too have the same issue. hopefully tata play rectifies the problem soon

 

[TechieSelva]

Had a session with chat team, They just try to place a complain but i denied and asked for some clarification. They said some technical problems.

Hope Tata Play solves this!!!

 

[Abhinav]

how your network fee 62??

Because he is on Thalaiva Pack

 

[rajeshshiva93]

Had a session with chat team, They just try to place a complain but i denied and asked for some clarification. They said some technical problems.

Hope Tata Play solves this!!!

My technical glitch didn't resolve and per day deducted balance also high and hence my validity reduced