Seeking Help No Signal Issue in certain channels in Tata Play

[Soubhadra Nag]

From Yesterday barring a few channels suddenly channels started showing no signal issue in TATA Play.
Mine is a HD box. Called CC and they asked to do master reset. Did that, however nothing improved.

What is the issue? If someone could help shed some light please.

 

[sackac]

That is due to Sun"s interference in the signal. Will get resolved automatically in a day.

 

[Soubhadra Nag]

Only 3-4 channels are now not showing any signal just blank screen,
1. Bloomberg tv,
2. Sony Ten 3
3. Sony Ten 5

 

[Soubhadra Nag]

The issue still persists, tata sky technician also couldn't rectify the problem and went away. Customer care is also not responsive about this. What to do?

 

[Mgla89]

The issue still persists, tata sky technician also couldn't rectify the problem and went away. Customer care is also not responsive about this. What to do?

Hello , does the problem disappear? Or the same ?

 

[Soubhadra Nag]

The same, all the customer care does it call and asks me to carry out master reset but no resolution

 

[KRK]

Many channels not working. I was asked to carry out a Master reset but it did not work. Now they want me to agree to pay 200 to their technician to visit. Strict action needs to be taken on this company.

 

[Sanoggy]

Which channel mine is working fine

 

[nazzing]

I'm glad I'm not the only one facing this problem.

Since yesterday morning, 4 channels that I've paid for (610, 627, 762, 765) as well as pressing the yellow button on the remote shows a 'Box not receiving signal' message for both my HD set top boxes.

I called the Tata Play helpline and rebooted the set top boxes, did a master reset (and even did a software update from my end), but the problem persisted. I was then told I would need to call a technician for which they would charge Rs. 200.

I politely explained the helpline person that this problem is not from my end and it is clearly a signal issue (either with the common dish on the terrace or from the Tata Play back-end) and so I should not be charged. He said that he was only following protocol and I have to pay the money for the visit. I simply disconnected the phone and removed the 4 non-working channels from my pack.

I then directly called the technician in our area and he said that the helpline people are useless in such matters. He suspects there is a problem from Tata Play end (probably some updation work going on) and he told me to wait for 3-4 days. Hopefully things resolve by then.

 

[Digital Mastermind]

I'm glad I'm not the only one facing this problem.

Since yesterday morning, 4 channels that I've paid for (610, 627, 762, 765) as well as pressing the yellow button on the remote shows a 'Box not receiving signal' message for both my HD set top boxes.

I called the Tata Play helpline and rebooted the set top boxes, did a master reset (and even did a software update from my end), but the problem persisted. I was then told I would need to call a technician for which they would charge Rs. 200.

I politely explained the helpline person that this problem is not from my end and it is clearly a signal issue (either with the common dish on the terrace or from the Tata Play back-end) and so I should not be charged. He said that he was only following protocol and I have to pay the money for the visit. I simply disconnected the phone and removed the 4 non-working channels from my pack.

I then directly called the technician in our area and he said that the helpline people are useless in such matters. He suspects there is a problem from Tata Play end (probably some updation work going on) and he told me to wait for 3-4 days. Hopefully things resolve by then.

I feel you are not getting signals from the new satellite

Just check if you are getting LCN 2250 and check LCN 100