Seeking Help No Signal Issue in certain channels in Tata Play

[www.am27]

I am facing same issue with some channels including dd national and dd national hd also with channel no. 100 is showing no signal. Some channels shhowing full signal but channels are not coming or showing no signal. Some channels have no signal. Specially gsat24k12 and all that

 

[www.am27]

Only 3-4 channels are now not showing any signal just blank screen,
1. Bloomberg tv,
2. Sony Ten 3
3. Sony Ten 5

Did your problem solved?

 

[Soubhadra Nag]

Did your problem solved?

Yes my issue was resolved by Tata Sky after numerous follow ups. and a late night call to their CEO Mr. Harit Nagpal.

 

[www.am27]

Yes my issue was resolved by Tata Sky after numerous follow ups. and a late night call to their CEO Mr. Harit Nagpal.

Good to hear this.. My problem is also solved by cc. They asked me to update the box and a master reset after update that solved my problem as of now.

 

[cyberswarup]

Good to hear this.. My problem is also solved by cc. They asked me to update the box and a master reset after update that solved my problem as of now.

Update the box means? you have changed the box or some software update?

 

[www.am27]

Update the box means? you have changed the box or some software update?

Software update

 

[dumbblackhairedgurly]

I'm glad I'm not the only one facing this problem.

Since yesterday morning, 4 channels that I've paid for (610, 627, 762, 765) as well as pressing the yellow button on the remote shows a 'Box not receiving signal' message for both my HD set top boxes.

I called the Tata Play helpline and rebooted the set top boxes, did a master reset (and even did a software update from my end), but the problem persisted. I was then told I would need to call a technician for which they would charge Rs. 200.

I politely explained the helpline person that this problem is not from my end and it is clearly a signal issue (either with the common dish on the terrace or from the Tata Play back-end) and so I should not be charged. He said that he was only following protocol and I have to pay the money for the visit. I simply disconnected the phone and removed the 4 non-working channels from my pack.

I then directly called the technician in our area and he said that the helpline people are useless in such matters. He suspects there is a problem from Tata Play end (probably some updation work going on) and he told me to wait for 3-4 days. Hopefully things resolve by then.

Give us update on what's going on