Seeking Help Random No Singal for Fraction of Seconds Before Channel Load

[arhun]

Hi Team,

I've been using this new HD Navya 3 STB for the last 3 months. I'm facing this "Your Tata Play Box Not Receiving Signal" Display for a fraction of a second whenever I change Channels. It happens randomly and only for a fraction of a second and then the Channel loads fine. Checked Signal Test and it's 14DB+.

It's not channel-specific, randomly appears. I master reset box once, but still facing it. Is anyone facing this kind of issue?

Sorry, unable to capture it since it's random and less than a second before the channel appears.

 

[Sandeep pradhan]

It also happening for me also..my box same as your

 

[Digital Mastermind]

Could be stb related issues as it’s not a signal related issue

 

[Shiv Verma]

If you change the channel very frequently and harshly then "No Signal" will appear for a few seconds. This will also cause your STB to slow down or may restart due to immense pressure from the user.

 

[arhun]

If you change the channel very frequently and harshly then "No Signal" will appear for a few seconds. This will also cause your STB to slow down or may restart due to immense pressure from the user.

So, Is it a common defect on all STBs, or any other solution available?

 

[trulylips]

So, Is it a common defect on all STBs, or any other solution available?

Mine b same...

 

[Shiv Verma]

So, Is it a common defect on all STBs, or any other solution available?

It isn't a defect. This happened to me also. Only solution isn't to misuse the STB by pressing all the buttons at the same time. Use it calmly.

 

[arhun]

It isn't a defect. This happens sometimes. Only solution isn't to misuse the STB by pressing all the buttons at the same time. Use it calmly.

It happens to me when I access channels through favorites. To update you on your message, I'm not that frequently changing channels. Just directly entering favorite LCN number when this issue occurs. I never faced this on the PANAA box.

 

[Shiv Verma]

It happens to me when I access channels through favorites. To update you on your message, I'm not that frequently changing channels. Just directly entering favorite LCN number when this issue occurs. I never faced this on the PANAA box.

Then you need to contact customer care for this issue.

 

[Bapun]

I never faced this on the PANAA box.

That's it. You found the answer yourself. Only some low-quality hardware set top boxes affected by this issue.

Tata Play HD DVR (HD+) also doesn't have this issue.