Employees can't disclose such sensitive information. If they start doing then soon they will be ex employees. My 4k set top box was not having the audio music channels from lcn 956-975 activated since the lcn change last Monday. Inspite of several requests nothing happened, then I sent a mail to Khera last evening and today engineer visited from head office and got it sorted through backend.
When I repeatedly asked him to give me the backend guys number he refused saying that if he gave he will lose his job. I asked him about channel additions and he told me the same thing. And he was sent by Khera, the CEO himself.