No reply yet to received from Sunnetwork, but today i received mail from CC- Videocon. pls find below.
Customercare
10:37 AM (5 hours ago)
to me
Dear Mr. Prasad,
This is in reference to our service engineer’s visit held at your place regarding channel Gemini HD.
We would like to inform you that in order to get the vision clarity in channels please maintain the distance of at least 3 meters from your TV/LCD. In addition, the respective broadcaster is already in progress to enhance your viewing experience with channel Gemini HD by doing some technical activities however the same will take some time.
We request your kind anticipation in this regard.