My conversation with Tatasky online chat call center.
Tharuni: Hello &#xxxxx; Welcome to TATA SKY, and thank you for visiting our site. How may I assist you today?,
xxxxxx : what are the channels available in Sun Telugu Basic HD broadcaster bouquet, and what is the price?,
Tharuni: Thank you for associated with Tata Sky and giving us an opportunity to serve you.,
Tharuni: Be assured, I will help you with that information Mr. xxxxxx.,
Tharuni: No need to worry Sir.,
Tharuni: Sir, these changes are being made in order to comply with the "Telecommunication (Broadcasting and Cable) services Tariff Order 2017" issued by the Telecom Regulatory Authority of India (TRAI) . The said order is applicable on all broadcasters (such as Star, Sony, Zee, etc) and distributors of content such as DTH operators, Cable operators and Internet Protocol TV (IPTV) wef from its Go-Live date of 1st Feb as of now ,
xxxxxx : ok,
Tharuni: It's been my pleasure assisting you today.,
Tharuni: Is there anything else I may assist you with?,
xxxxxx : what are the channels available in Sun Telugu Basic HD broadcaster bouquet and what is the price?,
Tharuni: I recommend that you visit
www.tatasky.com or
www.mytatasky.com to view all the broadcaster packs in detail. ,
xxxxxx : ok thanks. 1 question,
Tharuni: Okay.,
xxxxxx : In Tatasky website, the Sun Telugu Basic HD bouquet has deleted 1 channel (Gemini Music HD) from the original broadcaster bouquet, but did not reduce the corresponding price of that channel. Why?,
Tharuni: Just checking whether you are still with me.,
Tharuni: Distributors can charge subscribers a "Network Capacity Fee" (NCF) of Rs.130 pm taxes (i.e. Rs.153 pm incl. of taxes) for providing up to 100 SD FTA channels. For providing more than 100 SD FTA channels, the distributors can charge NCF of Rs.20 pm taxes (i.e. Rs.23 pm incl. of taxes) for every 25 additional SD FTA channels. ,
Tharuni: Sir, Network Capacity Fee" (NCF) of Rs. 130/- pm and all taxes together cost is Rs. 153/- per month.,
xxxxxx :
That is not my question,
xxxxxx : In Tatasky website, the Sun Telugu Basic HD bouquet has deleted 1 channel (Gemini Music HD) from the original broadcaster bouquet, but did not reduce the corresponding price of that channel. Why?,
Tharuni: I will let you know.,
xxxxxx : ok,
Tharuni: The Sun Telugu package is designed from broadcaster end.,
Tharuni: The included channels are depended on broadcaster.,
xxxxxx : Yes. But Tata Sky removed 1 channel (Gemini Music HD) from it,
Tharuni: No Sir.,
Tharuni: The same is not possible Sir.,
xxxxxx : So, is Gemini Music HD a part of Sun Telugu Basic HD bouquet?,
Tharuni: The package has been designed by the broadcaster.,
Tharuni: We do not have the access to drop the channel from the package.,
xxxxxx :
Worst Service ever. Thanks for not helping with the query and instead answering something which I have not asked.,
P.S: Sorry for using Bold font here. Had to do that to convey my frustration at those replies from Tatasky