AsitPaul
Contributor
- Joined
- 7 Oct 2011
- Messages
- 2,658
- Reaction score
- 723
My neighbour requested MPEG4 STB. On 26.9.2013 he was informed that MPEG4 Box is successfully installed by service person RAMU. So his DigiCard and New DigiComp paired.
But, in reality no service person came or even called him. This is customer service? Without visiting the place, service man declared that he has visited and done mpeg4 stb installation!
My neighbour approached me. When I called TS Helpline, they told that u have already mpeg4 box! Then I give him the old box DigComp No. After this, the Cc assured to send some one and install mpeg4 stb.
Soon after Cc call, My neighbour got call from local TS Dealer that plz visit dealer shop and exchange ur stb after 3 days. He also demanded rs 250 for installation. Although he will never install it. My neighbour can too connect the lnb wire to mpeg4 stb. Why Installation charge?
I think some greedy and irresponsible dealers are making TS service nonsense day by day like this malpractice.
But, in reality no service person came or even called him. This is customer service? Without visiting the place, service man declared that he has visited and done mpeg4 stb installation!
My neighbour approached me. When I called TS Helpline, they told that u have already mpeg4 box! Then I give him the old box DigComp No. After this, the Cc assured to send some one and install mpeg4 stb.
Soon after Cc call, My neighbour got call from local TS Dealer that plz visit dealer shop and exchange ur stb after 3 days. He also demanded rs 250 for installation. Although he will never install it. My neighbour can too connect the lnb wire to mpeg4 stb. Why Installation charge?
I think some greedy and irresponsible dealers are making TS service nonsense day by day like this malpractice.
