General Discussion about Airtel Digital TV- For any Help & Issues

[dino29]

@dino29 @Siva @Basil @bhaskar.killi


Mail From National Escalation Team Of Airtel.


Dear Mr. Vadivelan G,

Warm greetings from Airtel!

This is in reference to your email dated 18th November 2019, regarding channel activation related concern on airtel DTH account number 30**********.

As per your telephonic discussion on 9********0 with the undersigned dated 18th November 2019, this is to inform you that the Gemini Music HD is currently not available on our platform.

Further, at airtel it is our constant Endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service. We value our customer’s trust above all else- it is the foundation upon which airtel was built.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the services we provide. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association.

“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”



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Dear Members Case Closed! So Again Don't Tell That "Airtel DTH Added Gemini Music HD On Their Platform". Even Though I Sent Them Screenshot Of Gemini Music HD Available On Airtel.

Though airtel does goof up on many instances but in this case they might not be at fault, 2 New Sun Network HD channels are on test run in my opinion hence neither cust care has info nor they r available to subscribers thru selfcare or sms medium. Wait a little till they set things in order and add it to their database

 

[Vadirocks]

Though airtel does goof up on many instances but in this case they might not be at fault, 2 New Sun Network HD channels are on test run in my opinion hence neither cust care has info nor they r available to subscribers thru selfcare or sms medium. Wait a little till they set things in order and add it to their database

But Why It's Happening Only For Sun Network Channels?

 

[bhaskar.killi]

Channel is showing in STB and airtel is saying channel is not available. What is going on???

 

[dino29]

But Why It's Happening Only For Sun Network Channels?

Do not know, there r various reasons for doing such activities or having delays in completing contractual formalities.

Also before Indiacast HD channels get added, we will see price revision happening for Comedy Central and Colors Infinity few days earlier (Rs. 9 to Rs. 7) . Keep check on self care as on EPG it is updated later on. Till now airtel not added Rs. 10 Times Network Movie Bouquet, planning to highlight this with Times Network on Twitter ... Last time i raised dolby unavailability issue from broadcaster side and after some days it was added across their HD Movie channels

 

[Rahu7M]

MTV Beats HD marne se pehle add hoga ya nahi?

 

[FM movers]

MTV Beats HD marne se pehle add hoga ya nahi?

LOL

 

[dino29]

Wrote to Times Network just right away, let's see if it yields positive outcome this time or not. Will tag senior people if there is no response or result

 

[Prathu14]

We May See Some Indiacast Pending HD Channels In Airtel Soon!

Heard That In Last Meeting They Have Agreed On Conditional Basis.

Bro any idea when will it come?

 

[dino29]

Bro any idea when will it come?

Whenever it comes it will be airtel, no chance for idea till merger or acquisition or tie up happens. But yes u might get sms update on idea connection if it is RMN

 

[kathirkutty]

https://imgur.com/a/yqPPUQo

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