General Discussion about Airtel Digital TV

  • Thread starter Thread starter sundaresh
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I have been observing from last few months that adtv sd channels picture quality is drastically improved.
 
Airtel Digital TV - Zoomcar Offer for Nov 17

25% DISCOUNT COUPON ON ALL RECHARGES ABOVE 300 (UPTO Rs.1000)

Terms & Conditions

Offer applicable on -
1) Online Recharge of >= Rs 300 through airtel website/airtel apps/My Payment Bank
2) All New Activations purchased through airtel website or COD orders.
3) Infinity ALL recharges with following denominations -5801/5301/5102/5551.
4) All High Definition or Internet TV Box Upgrade

Offer period : 1st Nov to 30 Nov’17 (customers can consume codes uptill 15th Dec’17)

Process:
1) Post successful recharge / activation (D0) , eligible data will be fetched on D+1 & SMS will be sent with Voucher code.
2) SMS will be sent within 72 hours of Successful recharge/activation.
3) In case of any issue in gift card usage we need to redirect customer to call centers of respective vendors as per mentioned escalation matrix.
4) In case of any customer issue related to not getting SMS for gift voucher we need to raise a SR for it, SR team will validate eligibility of customer for offer & take update customer's RTN on CRM & share all such cases back to center team so that we can re-send SMS on update RTN.

We will promote offers through various medium – on screen static plate/ EPGs/ mail/ outbound CC.

Offer T&C :
1) Customer will receive Gift Voucher code through SMS on RTN within 72 hours of successful recharge.
2) One customer ID is eligible for only one gift voucher during offer period.
 
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