Help me with USB recording in 2222

Ya...my 2222 box is using 1 TB Western digital HDD....working well....
 
I tried to connect My New "WD My Passport Ultra 1TB Portable External Hard Drive USB 3.0" with STB model 2233 for recording. STB detect it easily and asked for format the drive. I press OK. formatting drive started.. after 40 Minutes formatting Stops and message on screen "Drive cannot use anymore".
What is the solution for this issue? As I already talked with videocon customer care, they have no technical solution. Hard drive is perfectly working with windows 7.
 
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