Seeking Help Issue with Monthly Recharge

[TechieSelva]

I ask you to remove all packs and activate only NCF....see what amount is showing...it should show Rs153 If its showing higher amount, please speak with CC or mail to Nodal officer....you will get immediate solution...

Mail please

 

[Rahul_Sharma]

Mail please

Here you can find details of all nodal officers of Tata Play: Tata Play (formerly Tata Sky) Nodal Officer | Tata Play (formerly Tata Sky) DTH
Though there is only one E-mail ID for all nodal officers that is: [email protected]

 

[Ramesh DthSky]

Issue is finally resolved after interacting with the Nodal team of Tata Play: The issue is now resolved for me after I sent an email to the Nodal team today(August 9th). It was extremely disappointing to see that Tata Play Customer care was not even trying to understand the basic issue raised by the Customers. Further it is unacceptable that they are allowing this issue to linger on for more than four days and for me, the system was deducting Rs.2.10 more per day since August 6, 2022. The below image shows the issue.

I raised the first complaint on August 5th and the due date for resolution was August 8th. I received five calls, each time from a different representative and the first thing each one was trying to do was to justify Rs.325 instead of just doing some basic addition of all those subscribed packs. Then I explained the issue to each of them and every time the response remained the same as " I will get back to you shortly" and the call was disconnected then. The complaint was mysteriously closed on August 8th without any resolution and after some time a new complaint was opened on the same date and the resolution is due on August 11th as per the system. After getting frustrated on seeing the delay, I sent an email to the Nodal team on August 9th(today) and then I received a call with in one hour from a Nodal representative.

Again, it was very disappointing to see that even the Nodal representative was trying to justify the Rs.325 instead of diligently checking the subscribed packs and doing some basic addition. Even though I lost my cool initially, I regained it and explained the issue for one more time to the Nodal representative since as a customer, I have no option other than explaining to him because I want the issue to be rectified sooner. He said that he would look into this issue and get back to me sooner. And now, the issue is rectified for me within four hours.

The below image shows the monthly recharge amount correctly as Rs.262.10.

It is extremely disappointing to see that such a simple issue is not properly understood by both the Tata Play Customer Care and Nodal Team as well at the first instance itself and we need to explain them quite painstakingly to get this resolved. I have sent another email now for a refund of Rs.8.40 (Rs.2.10 x 4 days) and hoping for getting the same.

 

[TechieSelva]

Is the issued solved for @masterji and @rajeshshiva93 Bros?
And the nodal team available for all the 7 days?

 

[rajeshshiva93]

Is the issued solved for @masterji and @rajeshshiva93 Bros?

No bro, just spoke to the customer care, irresponsible answer as usual blah blah, highlight is they closed my complaint without solving, don't know what do, planning to send email to nodal team , any other suggestions bro?

 

[Masterji]

@TechieSelva no bro. what about you?

 

[Shiv Verma]

if you have subscribed hd pack of any language then switching to sd pack of same language may help you bcz this helped me. Try this and revert back.

give it a try

 

[Masterji]

No bro, just spoke to the customer care, irresponsible answer as usual blah blah, highlight is they closed my complaint without solving, don't know what do, planning to send email to nodal team , any other suggestions bro?

This is expected from tp customer care.They won't even listen to what we say, all they say is the extra amount is ncf amount or the modifications that you done. will speak to nodal officer hopefully he will resolve this issue

 

[TechieSelva]

I have a idea of emailing nodal team but don't know that they available on Saturday Sundays... Do anybody knows they available on Saturday Sundays?

 

[rajeshshiva93]

I have a idea of emailing nodal team but don't know that they available on Saturday Sundays... Do anybody knows they available on Saturday Sundays?

Not able to connect through call, sent a mail