Thanks for the rep Bro, I have mailed them and got the rep
Dear Customer,
Warm greetings from Airtel!
This is with reference to your email regarding services concern for your Airtel DigitalTV account.
We would like to inform you that as per our records dated 30/09/2017, Your KTv HD channel is a part of your package and services are active.
We would also like to inform that necessary troubleshooting has been done and If issue still persists please SMS HR to 54325 from your registered mobile number after switching ON your STB for next 20 minutes, to view the services instantly.
Please note that your Reference No is ********** for any further correspondence.
We hope that this response has addressed your request suitably.
Assuring you of the best experience ¿ always!
Best Regards,
Sathish
Customer Services
Bharti Airtel Limited
But still same