DTH updates New UI update coming for TataSky +HD

[Bapun]

I did not slept till today early morning because of update check, where as TS did not pushed it on time. How evil!

 

[DTH Fan]

Just had a chat with CC and they told that currently they have no information about the update.

 

[Sagar]

Just had a chat with CC and they told that currently they have no information about the update.

Sometimes some CC shows their laziness ask again to other CC's.

 

[Bapun]

Just had a chat with CC and they told that currently they have no information about the update.

Does that mean update has been put on hold or cancelled

 

[DTH Fan]

Sometimes some CC shows their laziness ask again to other CC's.

Tried 4-5 times and the chat always connected to the same person. So I immediately canceled the chat session.

Does that mean update has been put on hold or cancelled

I hope no.

 

[Sagar]

Tried 4-5 times and the chat always connected to the same person. So I immediately canceled the chat session.

I hope no.

Also asking same things to other CC's they searches previous chat session & sends us copy pasted infos

 

[DTH Fan]

Had chat again:

[11/10/2017, 11:25:17 PM] Pratik Singh: Good Evening. Thank you for contacting TATA SKY CHAT DESK! My name is Prateek.,
[11/10/2017, 11:25:19 PM] Pratik Singh: How may I assist you today?,
[11/10/2017, 11:25:39 PM] DTH Fan: I was told by the tata sky chat team about new update coming for Transfer box.,
[11/10/2017, 11:25:56 PM] DTH Fan: I want to know when will this update start rolling out?,
[11/10/2017, 11:26:20 PM] Pratik Singh: I will be glad to assist you with that information.,
[11/10/2017, 11:26:50 PM] Pratik Singh: May I request you to be on hold for 2 minutes, while I check the required information with my resources?,
[11/10/2017, 11:27:06 PM] DTH Fan: Sure,
[11/10/2017, 11:27:17 PM] Pratik Singh: Thank you.,
[11/10/2017, 11:28:32 PM] Pratik Singh: Thank you for your time and patience, I appreciate it.,
[11/10/2017, 11:29:16 PM] Pratik Singh: Sir right now we do not have any updates of the new coming transfer set top box.,
[11/10/2017, 11:29:32 PM] DTH Fan: But I was told that a new update for Transfer box will roll out which will replace existing EVO12 UI with new Twilite UI. The update was about to start rolling out from today i.e. 10 November.,
[11/10/2017, 11:30:29 PM] Pratik Singh: Okay.,
[11/10/2017, 11:31:22 PM] DTH Fan: Please check again and provide correct information.,
[11/10/2017, 11:31:56 PM] Pratik Singh: Thank you for your time and patience, I appreciate it.,
[11/10/2017, 11:32:37 PM] Pratik Singh: Sir, I would like to inform you that only the interface of Tata Sky HD set top box will be changed.,
[11/10/2017, 11:33:03 PM] Pratik Singh: Twilite is a user interface which is the interface on all Tata Sky HD Set top boxes.,
[11/10/2017, 11:33:37 PM] DTH Fan: I was told that the same Twilite interface will be provided to Transfer box via new update.,
[11/10/2017, 11:34:12 PM] Pratik Singh: Yes you are right, but the same will be modified.,
[11/10/2017, 11:34:28 PM] DTH Fan: What?,
[11/10/2017, 11:35:17 PM] Pratik Singh: Sir, Twilite is a user interface which is the interface on all Tata Sky HD Set top boxes both zapper and PVR set top boxes. ,
[11/10/2017, 11:36:25 PM] DTH Fan: OK. And?,
[11/10/2017, 11:37:06 PM] Pratik Singh: Keep your set top box switched on. The new UI software will download on your box and reboot. Post reboot you will be able to view and use the new UI,
[11/10/2017, 11:37:48 PM] DTH Fan: Please confirm whether Transfer box is going to receive any update or not? Also will Transfer box get Twilite UI or not?,
[11/10/2017, 11:38:54 PM] Pratik Singh: Yes Sir, you will receive the update for the same.,
[11/10/2017, 11:39:03 PM] Pratik Singh: Kindly be rest assured.,
[11/10/2017, 11:39:14 PM] DTH Fan: And when will the update start rolling out?,
[11/10/2017, 11:39:34 PM] Pratik Singh: The same has been started from today.,
[11/10/2017, 11:40:16 PM] DTH Fan: But when I checked download status in set top box settings, its showing Aborted. It should show IDLE if the update has started rolling out.,
[11/10/2017, 11:40:41 PM] Pratik Singh: Your set top box will also receive the update by 23rd of November.,
[11/10/2017, 11:41:15 PM] Pratik Singh: May be due to some technical problem you may not be able to update the same as of now.,
[11/10/2017, 11:41:39 PM] Pratik Singh: Do not worry, the same will get automatically updated.,

They are too confused.

 

[DTH Fan]

May be we misunderstood the chat agent info? May be the update is not for Transfer box but for the new HD+ box?

 

[Bapun]

May be we misunderstood the chat agent info? May be the update is not for Transfer box but for the new HD+ box?

Basically both are same both with different outer stickers. So same will happen on each other.

 

[DTH Fan]

^^ Do both have same bouquet ID and name like "HD Transfer"?