Good News New update rolling out to XStream box

[Nilu334]

Dear Nilu,

I'm unable to update the software of the set top box since 7th December 2019 until date. This actually happened after I had upgraded to 2680 application version on that day. The upgrade to 2680 was successfully done but when I click on check app updates I'm always getting an error message on screen - OT - 107 : Unable to reach server Please try later. I even tried reset option twice. I called customer service more than 10 times, they are saying technician should visit my home, currently I'm outstation.
I would really appreciate if you or someone from the forum can help to provide a resolution on this issue.

Call cc for update new software version.
Said for hdr issue.

 

[bradleyp]

Please try these...I'm not sure if this will help or not but you can try none-the-less...I do these sometimes when I face any problem & they get fixed but if you have a hardware issue, this might not help but trying won't hurt...

1) Do a Full Factory Reset 2-3 times repeatedly without changing anything after 1 reset...

2) Unplug the power cable, HDMI Cable & the DTH cable & clean if there is any dust & re-seat them tightly again...Make sure the DTH cable is not loose...

3) Do a full Factory Reset again...

After it gets booted up, check for the updates in both the places...You can search for updated in two places & sometimes the update doesn't show up in one & does in the other so check both the places of the OS...

1) Settings [Top extreme Right] --> Android Settings --> Device Preferences --> About --> System Update...

2) Settings [Top extreme Right] --> System Diagnostics --> Software Info --> Check App Updates...

If these don't work, I'm afraid you have a faulty box & will have to be fixed/replaced by the technician...

You have a cool Samsung Curved TV by the way...

Please inbox me your contact no if you can, it would definitely help a lot. I will contact you in case of any difficulty in performing these steps advised.

 

[bradleyp]

Call cc for update new software version.
Said for hdr issue.

I already contacted CC team yesterday, they told me that they need to call a technician to my home to resolve the issue. What your mean by HDR issue, I didn't understand that....

 

[sushruta]

Please inbox me your contact no if you can, it would definitely help a lot. I will contact you in case of any difficulty in performing these steps advised.

Please inbox me your contact no if you can, it would definitely help a lot. I will contact you in case of any difficulty in performing these steps advised.

I just did...

 

[sushruta]

I already contacted CC team yesterday, they told me that they need to call a technician to my home to resolve the issue. What your mean by HDR issue, I didn't understand that....

By HDR issue, he meant that he has a 4K TV that supports HDR Technology (High Dynamic Range) which enhances the picture quality of supported 4K HDF videos/movies/games etc...I didn't read the previous comments but I think he was facing problem in watching HDR supported movies/videos...