If you are HD customer never go for long term Magnum HD package. Because as per Airtel, Only new SD channels will be added into the existing package but not any new HD channels. As per Magnum HD package has two components SD portion and HD Portion. SD portion is same as Magnum SD and any new channels which are getting added to Airtel will be part of these package except premium and special channels.
The HD portion have so many combination like 2HD, 11HD, 18HD,19 HD, 21 HD, 22 HD and 23 HD as of now. So one of these combination will get combined with Magnum SD package to make Magnum HD package.
So if you opt for ARP magnum plan for example 19 HD package you will continue to have 19 HD channels till the period for which you paid advance rental. If any new HD channel added during this period won’t be part your package.
This is same for monthly package also. This has happened to me. I was on Magnum HD 18 HD package when Life OK HD was added. I was paying INR 610 for it. But Life OK HD was not added to my package. Then I called CC after they added Life OK HD in HD plus topup. I argued with why it was not added in my package. After no success, I emailed them with TRAI people in CC and then they responded as I mentioned above.
Then I checked my self care portal I could able to see Magnum HD+19 HD available for same price. So I opted for it and got Life ok HD for without paying single penny more. If I was on ARP packages either I should opt for alacarte or cancel the current subscription which shall cancel the remaining months benefit. Both was not a good option Since I was on monthly package I could able to cancel my subscription and opt for new with same price.
In short if you want all HD channels, don’t go for long term Magum HD packages by seeing free months and reduced rentals. At last you will end up in paying more.
Please see the response I got from Airtel below.
---------- Forwarded message ----------
From: in.airtel.com>
Date: Mon, Oct 13, 2014 at 11:19 AM
Subject: Fw: Regarding non availability Life OK HD in Magnum pack
To:
[email protected]
Dear Sir,
Please find resolution details mentioned below and the same has already informed to customer.
Email id : Send date:-15 September 2014
Dear Customer,
Thank you for writing to airtel.
This is with reference to your concern registered with TRAI with reference number B090230 on 31st August 2014, regarding non receipt of “Like OK” channel on your airtel DTH account number
We regret the inconvenience caused to you in this regard.
As per your telephonic discussion with the undersigned dated 15th September 2014, please be informed that the mentioned channel is not available with “South Magnum 18 HD” package.
However; you may subscribe this channel by changing you existing package from “South Magnum 18 HD” to “South Magnum 19 HD” package.
Should you require any further assistance towards the highlighted concern, please feel free to contact us directly at
[email protected] and we shall make every effort to revert with resolution at the earliest.
We assure you the best of our services.
Regards,
Dinesh Kumar
Customer Services
bharti airtel limited
