Seeking Help sunnxt is not working

[PowerStar]

My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help

 

[amarnathkvk]

Contact customer support is the only option

 

[Sivabhaskar]

My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help

1) Make sure you are logging in into the app using the same mobile number that is registered with Sun Direct.
2) If it still says the same as before, try using a laptop (or a web browser in your mobile) to access your Sun Next account through the Sun Next website, using the same registered mobile number and password you used for the app --> https://www.sunnxt.com/
3) After logging in, access the My Account page and verify the My Subscriptions section.

3.a) If it says you have a valid subscription, do a Clear Data for the Sun Nxt app in your mobile and try logging in again. I will probably work. (Settings --> Apps --> Sun Nxt app --> Clear Data)

3.b) If it still says that your subscription has expired, call CC and explain them the issue.

 

[sasidharan]

Me too faced the same problem . Write mail to [email protected] with ur registered mobile number and say that ur sun direct customer. It will be resolved

 

[ghaju]

My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help

The same happened for me and it automatically rectified in a day's time

 

[aravind1988]

Bro, I was facing the same problem. I wrote to [email protected] and to my surprise, they promptly responded. In my case, two smart cards were mapped to same mobile number. One smart card is having an active subscription while the other isn't. Sun NXT app was showing no active subscription referring to inactive account. Once registered mobile number of inactive one is changed, sun nxt started to work like a charm.

 

[WizarD]

How to Sign up/Sign in to SUNNXT as SUN DTH customer and avail the services free of charges? (Installed SUNNXT App now).

 

[dinee]

@WizarD Login with user name of SunDirect

 

[WizarD]

@WizarD Login with user name of SunDirect

Sign in or Sign up?
Can SUN DTH users directly Sign in or do we also need to Sign up first?

 

[Sivabhaskar]

Sign in or Sign up?
Can SUN DTH users directly Sign in or do we also need to Sign up first?

A Sign Up might be needed, you know, probably for setting up your password and personal details.

While signing up though, please make sure that you are using the same mobile number that you have registered with Sun Direct.