Discussion Tata Sky Humax HEVC HD STB Bugs/Issues/Problems

[Digital Mastermind]

Hi guys, i got the new HD HEVC STB from my dealer. But there is a problem........

I am using Technicolor STB also.

The connections to my TV are:

TS HD STB <-> TV via HDMI
HT IV300 <-> TV via HDMI ARC

Everything was working fine in Technicolor HD STB and i was getting audio from HT. But once i connected the new HD HEVC STB, i am not getting Audio on HT. I am getting Audio only from TV speakers.

I mean to say the TV cannot detect the HT connection and handshake is not happening. If i remove the HDMI cable from STB, the TV is able to detect the HT and the HT starts functioning. I feel the STB connection to TV is interfering with the HT-TV connection. It cannot be the TV/HT issue as it worked fine with old HD STB.

Its simple everytime i put on the STB from mains, there is no sound in HT, and TV cannot find the HT, no handshake. I have to each time remove and connect the HDMI cable of STB and then only HT and TV handshake happens. What can be the issue ??? Is the STB faulty ???

Edit: List of the issues noted by some users are:

1. Low/Dull Picture Quality with no sharpness on HD/SD channels as compared to other HD STB models.
2. BMail/Alert message is not being received on time, sometimes not being received at all by subscribers.
3. Fluctuations in Signal Levels (Software Issue)
4. HDMI ARC not working on this box

Solved:

1. Fluctuations in Signal Levels (Software Issue) has been solved in v105 update

 

[Bapun]

Hi guys, i got the new HD HEVC STB from my dealer.

Congratulations bro. Hope soon you get Super LNB too which you want from long.

@ilikered & @Raviteja bros might help you as well regarding HT queries.

 

[Sagar]

Congratulations @Anish Pai bhai

 

[Basil]

Congrats @Anish Pai bro

 

[Digital Mastermind]

Bros i will say thank you only after my above issue gets solved

 

[Tez]

Bros i will say thank you only after my above issue gets solved

Temporary solution is to first power on TV and ht and after 1 minute power on stb from mains

 

[Digital Mastermind]

Temporary solution is to first power on TV and ht and after 1 minute power on stb from mains

I have only one switch which has 5 sockets, so if i on everything powers on same time.

 

[Tez]

I have only one switch which has 5 sockets, so if i on everything powers on same time.

Just try this solution get one extension box and try it it works get a new board installed with 2 switches or do this first remove stb adapter from socket power on TV and ht then while keeping the TV and ht on insert stb adapter in socket

 

[Digital Mastermind]

Just try this solution get one extension box and try it it works get a new board installed with 2 switches

Bro thanks i will try it. But issue happens also if i put STB off by remote and On, after 5 mins audio doesnt come from HT. It comes from TV if we select TV speakers as output

 

[Digital Mastermind]

Technician visited my home. Checked everything, coudnt get the solution. He did software update,, factory reset, but still issue is there. Audio comes for 5 mins from HT and then stops.

He called his boss and made a complaint, said some issue which he coudnt find. then he said use Optical cable and now i get DD audio from STB to HT.
He said as of now no replacement for new HD HEVC STB is there, so he said he cannot check if STB is faulty or its coz of software, as i get audio from TV speakers via HDMI from STB.

He said may be STB is not compatible with HT, like Technicolor HD STB are not compatible with some samsung LED TV.