Tatasky will Install Ethernet cable who have HDPVR without Ethernet cable

  • Thread starter Bapun
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Bapun

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  • If there is no HDPVR asset in the subscriber account, informs the customer that Ethernet cable will be given only if he has a HDPVR asset
  • If there is HDPVR asset in his account, TSA creates FR WO Type with Sub Type as "Request for Ethernet cable"
  • If the Subscriber does not have Ethernet cable ISP CCO will update the Resolution Code "Installed Ehternet cable" & Reason Code "Ethernet Cable" in the FR WO, follows the WO update process & move the WO to Verified Status
  • If the Subscriber has Ethernet cable ISP CCO will change the Sub Type as "Service Repair". Update the Resolution Code "Resolved with Mat Repl" & Reason Code "Replace Ethernet Cable" in the FR WO, follows the WO update process & move the WO to Verified Status
  • If the Subscriber does not want to install Ethernet cable ISP CCO will update the Resolution Code "Other Non Chargable Services" & Reason Code "Refused Personal Reason" in the FR WO
  • If there is technical glitch in Installing the Ethernet Cable ISP CCO will update the Resolution Code "Other Non Chargable Services" & Reason Code "Technical Not Feasible" in the FR WO, follows the WO update process & move the WO to Verified Status

Offers Available: Rs.0 for Service Visit & cable usage


FAQ’s :–

FSD

Q → What if the subscriber already has Ethernet cable but raises Ethernet cable request?
A → Installer takes back the used Ethernet cable from the customer & replaces with new cable.

Q → What if the Subscriber does not want to Install the Ethernet cable upon Installer Visit?
A → Installer will inform the same to the ISP CCO who will then have the appropriate RCs updated.

Q → What if there is a technical glitch due to which the Ethernet cable cannot be Installed?
A → Installer will inform the same to the ISP CCO who will then have the appropriate RCs updated

Q → What will be the Service visit charges for these WOs?
A → Rs.125 Service Visit fee will be levied basis the RC selected by the ISP in the WO.

Q → Will there be charges levied for Ethernet cable usage?
A → There will no charges for Ethernet cable usage for the Subscriber.

Q → Will the subscriber be charged if customer declines the Ethernet cable Installation?
A → There will be no charges levied for the customer for not Installing the Ethernet cable

Q → Will the subscriber be charged if there is a technical glitch due to which Ethernet cable is not Installed?
A → There will be no charges levied for the customer for not Installing the Ethernet cable

RSD

Q → Will there be charges levied for Ethernet cable usage?
A → There will no charges for Ethernet cable usage for the Subscriber.

Q
→ Will the subscriber be charged if customer declines the Ethernet cable Installation?
A → There will be no charges levied for the customer for not Installing the Ethernet cable

Q → Will the subscriber be charged if there is a technical glitch due to which Ethernet cable is not Installed?
A → There will be no charges levied for the customer for not Installing the Ethernet cable



Credit:-Bhat.
 
Tatasky Provide Ethernet Cable Only for Recording Purpose ?
Can we watch tatasky pvr on pc By this Cable ?
it good for future if Net Starting By satellite and tatasky first Broadcaster in india.
 
Vikram said:
Tatasky Provide Ethernet Cable Only for Recording Purpose ?

Not for recording purpose , its for downloading recorded content provided by TS.

Vikram said:
Can we watch tatasky pvr on pc By this Cable ?

No. you can't download to PC. Its encrypted, so you can't watch it even if you somehow copied to PC.

Vikram said:
it good for future if Net Starting By satellite and tatasky first Broadcaster in india.

Not feasible in near future till they shift to other satellite with more TPs or share TPs with D2h.
 
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