Exactly a month ago, DreamDTH had initially reported the introduction of ‘d2h Intelligence Assistant’ (DIA) for its customer to enhance their experience and offer a user-friendly interface. D2h (previously Videocon d2h), a DTH brand of Dish TV has now today officially announced the launch of its D2h Intelligence Assistant (DIA), which is a one stop solution for customers to solve their service queries through an automated assistant in real time.
The AI enabled chatbot will help handling customer problems and issues with a conversation mode approach. It will offer faster, better and more accurate resolutions of service queries and issues. It comes with exciting features, and designed in such a way to process user requests and quereis 24*7 through deep analytics and its Artificial Intelligence engine. It has a highly sophisticated machine learning system to enhance accurate, personalized customer service through a constant process of self-evolution and learning.
For ease of access, DIA appears as a pop-up feature on the website and introduces itself as DIA. One just needs to type a message to initiate a conversation. It has a rich, personalized experience, delivering real-time responses. It also offers solutions to issues like recharge offers, current balance, add-on service upgrades, and suggests best recharge offers.
“We have observed a growing need among our customers to opt for self-service channels for their routine queries and issues. Keeping this trend in mind, we are launching DIA – D2H Intelligent Assistant – a state of the art AI based intuitive chatbot that resolves a wide range of customer queries and issues on its own. DIA will significantly add to improving our customer service experience. The launch of DIA reaffirms the D2H promise of bringing the best of technology solutions for its customers.”
Mr. Sugato Banerji, Corporate Head-Marketing, D2H, Dish TV India Ltd
The d2h Intelligence Assistant is currently available on d2h customer website, Facebook and WhatsApp on contact number 8750917917. Dish TV states that it will be available soon on d2h customer app, with progressive enhancements dropping in which would let customers upgrade their set-top boxes or buy new smart products, request for relocation servicing, access transaction history, and change the language or their registered mobile number.