Sundirect Customer Care Issues

[kanhakris]

Sundirect has got very poor customer care.
They have no idea about TRAI order at all, and no information about "choose your channel" on the website.
When asked about recharge, they are saying that we can recharge and continue with same channels/packs even after February 1.
New HD STB has got problem within 1 month of buying new connection. CC has no clue about how to correct the problem and not even sending technician.

Got angry with dishtv CC after 10+ years of using it. Got angry with Sundirect CC within 10 days of using it.

 

[Sagardinesh]

They're not customer care executives, harrassing executives. I too had worst experience with them on several occasions. They talk like as if they're paying from their pocket. This company should be banned in India

 

[Bishnu15]

This company should be banned in India

Objected. This should not be a way of expressing anger though I sympathise with your concern.

 

[nandu26]

The executives always ask for smart card number. i never called them to know about TRAI.