Airtel Digital TV showing customer ID & RTN not available

Nirmal_bro

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Contact customer care. They will provide your account details from your stb sr. Number/VC number.
Everything is working fine , i also have my customer id.the problem is only when selcting channels and recharging through airtel web & app
 

Nirmal_bro

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last time when they recharge my dth,the have done a process named "HARD REFRESH" through their laptop.
 

Nirmal_bro

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I think only a admin of airtel dth can help me to solve my problem.who can reverify my dth account and troubleshoot the problem.plz help me with this.
 

Choco7905

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last time when they recharge my dth,the have done a process named "HARD REFRESH" through their laptop.
That's heavy refresh. You can also do it. Just SMS HR Customer ID to 54325 from any number.
 

Nirmal_bro

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That's heavy refresh. You can also do it. Just SMS HR Customer ID to 54325 from any number.
message sent.
i think this is only for reflecting a new recharge to my account.my problem is still there.CAN I PM YOU WITH MY CUSTOMER ID.then you can check what the real problem is.thanks.
 
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