Airtel Digital TV showing customer ID & RTN not available

[Nirmal_bro]

Contact customer care. They will provide your account details from your stb sr. Number/VC number.

Everything is working fine , i also have my customer id.the problem is only when selcting channels and recharging through airtel web & app

 

[Virendra66]

Everything is working fine , i also have my customer id.the problem is only when selcting channels and recharging through airtel web & app

Change your RMN to another one you have.

 

[Srinath21]

Use this link to follow steps to change rtn
DTH Updates - Change Your RTN Online

 

[Nirmal_bro]

Use this link to follow steps to change rtn
DTH Updates - Change Your RTN Online

when i enter my customer id it shows nothing,i think airtel forget me.

 

[Srinath21]

Yeah they forget customers in 6 months.

 

[Nirmal_bro]

Yeah they forget customers in 6 months.

Why i can still recharge my id,airtel dth service person can also tell the name of registered person and even the linked mobile no.sooooo strange

 

[Nirmal_bro]

last time when they recharge my dth,the have done a process named "HARD REFRESH" through their laptop.

 

[Nirmal_bro]

I think only a admin of airtel dth can help me to solve my problem.who can reverify my dth account and troubleshoot the problem.plz help me with this.

 

[Choco7905]

last time when they recharge my dth,the have done a process named "HARD REFRESH" through their laptop.

That's heavy refresh. You can also do it. Just SMS HR Customer ID to 54325 from any number.

 

[Nirmal_bro]

That's heavy refresh. You can also do it. Just SMS HR Customer ID to 54325 from any number.

message sent.
i think this is only for reflecting a new recharge to my account.my problem is still there.CAN I PM YOU WITH MY CUSTOMER ID.then you can check what the real problem is.thanks.