Box had several problems so I requested for a technician visit & today they changed the box to a new sealed one...When I booked the connection, they gave me a non-sealed box which was already used in their local office before giving to me & even someone else's GMail account was showing on the box...When it was installed, I did ask the technician who came to install the connection about it & he told me that the box was checked in their office...I didn't like the fact of getting a non-sealed device with a new connection...
The box had several problems like hanging & auto-restarts etc so I requested for an RMA & today they provided me a new box & the technician today opened the seal in front of me & swapped it...
I told the technician today that I was not given a sealed box with my new connection...
I hope the new box doesn't have such problems which my old box had...Time will tell...