Discussion Airtel Xstream Box Prime Video error

[Siva]

Never faced this issue with prime video on Xstream Box. Try resetting your box and see if that helps.

 

[Nikhil Phul]

Yes it working make sure there are only 3 person watching from 1 account bcoz amazon only authorize 3 screen at same time

Yeah that's not a problem because the account is only running on my mobile and TV.

I even contacted amazon and they said that they are having some issues with airtel xstream smart box.

God knows now what's the problem.

 

[Nikhil Phul]

Never faced this issue with prime video on Xstream Box. Try resetting your box and see if that helps.

But I am facing this problem. I have tried your solution multiple times but It doesn't work. After resetting, Airtel xstream content doesn't works, so that becomes one another problem. So you have to bed to customer care to refresh the account.

I even contacted amazon and they said that they are having some issues with airtel xstream smart box.



God knows now what's the problem.

 

[Nikhil Phul]

Please reply guys.

 

[Rajesh Kumar S G]

But I am facing this problem. I have tried your solution multiple times but It doesn't work. After resetting, Airtel xstream content doesn't works, so that becomes one another problem. So you have to bed to customer care to refresh the account.

I even contacted amazon and they said that they are having some issues with airtel xstream smart box.



God knows now what's the problem.

Have u contact airtel customer care for Airtel Xstream Content

 

[Nikhil Phul]

Have u contact airtel customer care for Airtel Xstream Content

Yes.
But they said it it not the problem from their side.

 

[Rajesh Kumar S G]

Yes.
But they said it it not the problem from their side.

Ask customer care to refresh your account one more time because of u reset the box

 

[Nikhil Phul]

Ask customer care to refresh your account one more time because of u reset the box

Refreshing from their side only helps in working of airtel xstream movies and shows.
And BTW i have many times asked for this, and this also not helps

 

[Siva]

I don't think airtel can do anything for this. If factory reset isn't solving your issue with Amazon prime, write an email to Amazon customer care and attach the error screenshot. They should be able to help you.

 

[Nikhil Phul]

Is ur prime video working fine on Airtel xstream smart box?