Discussion Audio issues on XStream Smart box [SOLVED]

[Sathish936]

Hi Siva bro,

Got below reply from Airtel Nodal Team today !!! Also they said will be closed in a month.

-------------------------------------------------------------------------------------------------------------------------------------
Dear Sathish,

Warm greetings from Airtel!

This is with reference to your concern regarding Service related for your Airtel Digital TV ID **********.

As per our telephonic conversation with you on mobile number ********** dated 21/11/2019, we would like to inform that as we have confirmed with concern team they are internally working on your concern and once we get any update we will get back to you.

At Airtel, we believe that our customers’ feedback helps us to improve upon our services. We always strive towards enhancing customer satisfaction. We will try our best to incorporate your feedback on our processes as we move forward.

We thank you for taking time to provide your valuable feedback.

We regret the inconvenience caused to you and look forward to a long and fruitful association with you.

Please note that your reference ********** for any further correspondence.

Assuring you of the best experience – always!

Best Regards,

*************
Nodal_Officer
Airtel Digital TV
Bharti Airtel Limited

 

[Happy Self]

Final update from Amazon.

The update is from Amazon and not from Airtel.
Even after passing of more than 2 months, the recording facility didn’t start. Error massage says “coming soon” and for Airtel definition of “soon” is different.

 

[Manoj7032]

Is there any news regarding the software update of xstream box ? If not Ott applications they should atleast change the audio output of channels .. it was showing dd 5.1 for all the channels even they are not providing the dd sound.

 

[Happy Self]

Is there any news regarding the software update of xstream box ? If not Ott applications they should atleast change the audio output of channels .. it was showing dd 5.1 for all the channels even they are not providing the dd sound.

Many Home Theatre System converts stereo sound in 5.1 sound with some logic. However, when it receives a fake 5.1 channels as input with all the channels except 2 as dummy, it does not do any thing. This is the worse thing that can happen to you.

Giving fraudulent massage of recording facility ’coming soon’ on screen for more than 2 months is another example of Airtel incompetence.

STAY AWAY!!!

 

[Rohann87]

Netflix in Airtel Xstream box doesnot support all 5.1 dolby hometheatres connected via optical audio.

 

[sushruta]

Hi Siva bro,

Got below reply from Airtel Nodal Team today !!! Also they said will be closed in a month.

-------------------------------------------------------------------------------------------------------------------------------------
Dear Sathish,

Warm greetings from Airtel!

This is with reference to your concern regarding Service related for your Airtel Digital TV ID **********.

As per our telephonic conversation with you on mobile number ********** dated 21/11/2019, we would like to inform that as we have confirmed with concern team they are internally working on your concern and once we get any update we will get back to you.

At Airtel, we believe that our customers’ feedback helps us to improve upon our services. We always strive towards enhancing customer satisfaction. We will try our best to incorporate your feedback on our processes as we move forward.

We thank you for taking time to provide your valuable feedback.

We regret the inconvenience caused to you and look forward to a long and fruitful association with you.

Please note that your reference ********** for any further correspondence.

Assuring you of the best experience – always!

Best Regards,

*************
Nodal_Officer
Airtel Digital TV
Bharti Airtel Limited

Generic replies they send to everyone without trying to solve anything in real...

 

[alienwrz]

Final update from Amazon.

The update is from Amazon and not from Airtel.
Even after passing of more than 2 months, the recording facility didn’t start. Error massage says “coming soon” and for Airtel definition of “soon” is different.

The amazon and google dispute is still not resolved i guess.. My android 9 certified TV also has the same problem with amazon prime no 4K HDR or DD/atmos audio support. all devices running stock android TV OS has to be fixed, their dispute is affecting customers who are actually paying for such services. After seeing all these post about xstream box i am putting my purchase on hold.

 

[Velu61]

What is the best audio setting for xstream box?

 

[kathirkutty]

What is the best audio setting for xstream box?

R u used home theatre? If u used home theatre u selected dd+audio through hdmi cable and used optical cable u selected the dd audio.

 

[Velu61]

R u used home theatre? If u used home theatre u selected dd+audio through hdmi cable and used optical cable u selected the dd audio.

Using samsung 5.1. Connected to to tv through HDMI arc