Dear Friends, i need a little help from your side . As you must be knowing that previously Sports18, India Ahead, Dangal 2 were made available under FTA Complimentary Bouquet so as i had subscribed to this pack hence i was able to watch these channels. Sometime back these channels were removed from the FTA Complimentary Bouquet and since then i am unable to watch these channels reason being that if i am trying to add them using any mode (SMS Code / Missed Call / WhatsApp) then a revert back message is coming that "This Channel Number is not valid" or "This Top Up is not eligible on your account", these channels are also not listed under a-la-carte section on the app.
I contacted customer care they r saying that channels are not available from broadcaster end, i have tried expaining that this not the case and requested them to resolve this technical glitch/issue but till now issue has not been fixed. Been following up with them for last 2
months.
Just wanted to know if u all r able to add/view these channels. Also i am unable to add Cartoon Network HD on a-la-carte basis on my boxes.
Just to clarify i have used correct format to add channel via SMS Code.
Please do reply and answer this query. Thanks