NOT RECIEVING ALERTS

[rahul1117kumar]

I NEED ALL UR ASSISTANCE REGARDING MY PROBLEM, I AM USING AIRTEL FOR LAST 6 MONTHS I DONT RECIEVE ANY DUE DATE ALERT/ LOW BALANCE ALERT NEITHER ON MY TV SCREEN NOR I RECIEVE ANY DUE DATE ALERT ON RMN. I HAVE BEEN REGULARLY COMPLAINING AT AIRTEL CC AND AIRTEL NOC BUT NO SOLUTION HAS BEEN FOUND OUT, MY RMN HAS BEEN REFRESHED MORE THAN 20 TIMES. I NEED UR ASSISTANCE WHOM SHOULD I CONTACT TO RESOLVE MY PROBLEM ? IF NODAL OFFICER THEN PLS SHARE THE NO. FOR DELHI ZONE.

 

[Dth Thrissur]

First give your stb number to CC executive and ask customer ID. In that id update your RTN.
In airtel you can add 2 RTN(registered telephone number) to your account.
Pls ask to CC executive which number showing on contact center main page. only that number you will get SMS alert, pls update it.