Tata Sky Customer Service?

[AsitPaul]

My neighbour requested MPEG4 STB. On 26.9.2013 he was informed that MPEG4 Box is successfully installed by service person RAMU. So his DigiCard and New DigiComp paired.

But, in reality no service person came or even called him. This is customer service? Without visiting the place, service man declared that he has visited and done mpeg4 stb installation!

My neighbour approached me. When I called TS Helpline, they told that u have already mpeg4 box! Then I give him the old box DigComp No. After this, the Cc assured to send some one and install mpeg4 stb.

Soon after Cc call, My neighbour got call from local TS Dealer that plz visit dealer shop and exchange ur stb after 3 days. He also demanded rs 250 for installation. Although he will never install it. My neighbour can too connect the lnb wire to mpeg4 stb. Why Installation charge?

I think some greedy and irresponsible dealers are making TS service nonsense day by day like this malpractice.

 

[AsitPaul]

My neighbour still not got his mpeg4 stb. But his existing mpeg2 stb is not supporting his digiCard, as its already paired with mpeg4 box (Which yet to be received by customer). His tv is dumb since Sep 26.

 

[me_saket]

better u send details mail with deler name who do this malpractise

so that u and ur neighbour will receive good service from best dealer in ur city

 

[AsitPaul]

Just wanted to share what end users are facing from premium dth service provider.

 

[SUNIEL]

Just wanted to share what end users are facing from premium dth service provider.

just drop this to [email protected]. This happen with me too as i was ordered a universal remote 1 year ago. When i drop a mail to ceo and nodal office, dealer was shock and deliver remote within 24hrs.

 

[SUNIEL]

Or pm his id. Atleast i can give it to direct ceo's secretary.

 

[AsitPaul]

Lets see how much time local dealer needs. Otherwise I will request him to lodge a complain on http://WWW.PGPORTAL.GOV.IN

 

[SUNIEL]

So stb is not replaced, bad. just discussed these things with ceo office[she work in ceo office].