OnGuys Got Refund Successfully For Non Availability Of Channels In Package!
Here Is The Story First I Sent Mail!
Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!
From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!
Customer ID: *************
Mobile: *************
As Per TRAI Rule I Have Opted For New Package System!
Under New Package System! I Have Opted These 2 Below Packages
1. Sun Ultimate HD
2. TV18 Karnataka Budget HD
Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Why Airtel Cheating It's Customers?
Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?
Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not
Refund Me The Amount Which I'm Paying For Non-Existence Channels
Expecting Any One of Above Solutions From You!
With Regards
Vadvelan G
Reply Which I Got!
Dear Mr. Vadivelan,
Warm greetings from Airtel!
I am Hemant Arora, your Airtel experience advisor.
This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.
We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.
moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.
if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.
Regards,
Hemant Arora
Customer Experience
Guys Got Refund Successfully For Non Availability Of Channels In Package!
Here Is The Story First I Sent Mail!
Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!
From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!
Customer ID: *************
Mobile: *************
As Per TRAI Rule I Have Opted For New Package System!
Under New Package System! I Have Opted These 2 Below Packages
1. Sun Ultimate HD
2. TV18 Karnataka Budget HD
Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Why Airtel Cheating It's Customers?
Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?
Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not
Refund Me The Amount Which I'm Paying For Non-Existence Channels
Expecting Any One of Above Solutions From You!
With Regards
Vadvelan G
Reply Which I Got!
Dear Mr. Vadivelan,
Warm greetings from Airtel!
I am Hemant Arora, your Airtel experience advisor.
This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.
We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.
moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.
if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.
Regards,
Hemant Arora
Customer Experience
I too subscribed for TV18 Karnataka Budget HD , I will copy paste the same & I will mail them to get refundedGuys Got Refund Successfully For Non Availability Of Channels In Package!
Here Is The Story First I Sent Mail!
Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!
From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!
Customer ID: *************
Mobile: *************
As Per TRAI Rule I Have Opted For New Package System!
Under New Package System! I Have Opted These 2 Below Packages
1. Sun Ultimate HD
2. TV18 Karnataka Budget HD
Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?
Why Airtel Cheating It's Customers?
Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?
Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not
Refund Me The Amount Which I'm Paying For Non-Existence Channels
Expecting Any One of Above Solutions From You!
With Regards
Vadvelan G
Reply Which I Got!
Dear Mr. Vadivelan,
Warm greetings from Airtel!
I am Hemant Arora, your Airtel experience advisor.
This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.
We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.
moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.
if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.
Regards,
Hemant Arora
Customer Experience
