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Breaking Twice Airtel Refunded Me - For Non Availability Of Channels In Package!

Vadirocks

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Guys Now Only I Have Observed One More Thing That

On 18th Feb An Amount Of Rs.191 Credited Into My Account (That Time I Was Having Some More Broadcaster Packs)

So Airtel Refunded Me Twice!


 

Gopi27

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Nodal Team refused to give refund but instead taken my feedback.
 

Anup Tiwari

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Any trai mail id? I want complaint against airtel for zee hindi family pack I couldn't get zee anmol cinema
 

rizdream

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Guys Got Refund Successfully For Non Availability Of Channels In Package!

Here Is The Story First I Sent Mail!

Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!

From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!

Customer ID: *************
Mobile: *************

As Per TRAI Rule I Have Opted For New Package System!

Under New Package System! I Have Opted These 2 Below Packages

1. Sun Ultimate HD

2. TV18 Karnataka Budget HD

Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Why Airtel Cheating It's Customers?

Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?

Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not

Refund Me The Amount Which I'm Paying For Non-Existence Channels

Expecting Any One of Above Solutions From You!

With Regards
Vadvelan G

Reply Which I Got!

Dear Mr. Vadivelan,

Warm greetings from Airtel!

I am Hemant Arora, your Airtel experience advisor.

This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.

We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.


moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.

if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.







Regards,
Hemant Arora
Customer Experience
On
Guys Got Refund Successfully For Non Availability Of Channels In Package!

Here Is The Story First I Sent Mail!

Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!

From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!

Customer ID: *************
Mobile: *************

As Per TRAI Rule I Have Opted For New Package System!

Under New Package System! I Have Opted These 2 Below Packages

1. Sun Ultimate HD

2. TV18 Karnataka Budget HD

Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Why Airtel Cheating It's Customers?

Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?

Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not

Refund Me The Amount Which I'm Paying For Non-Existence Channels

Expecting Any One of Above Solutions From You!

With Regards
Vadvelan G

Reply Which I Got!

Dear Mr. Vadivelan,

Warm greetings from Airtel!

I am Hemant Arora, your Airtel experience advisor.

This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.

We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.


moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.

if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.







Regards,
Hemant Arora
Customer Experience

On which Mail ID you Mail this ? Please send Mail ID
 

Gopi Kiccha

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Guys Got Refund Successfully For Non Availability Of Channels In Package!

Here Is The Story First I Sent Mail!

Hi Sir, Good Morning, I'm Vadivelan Fro Bangalore! A Very Big Fan Of Airtel Services!

From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!

Customer ID: *************
Mobile: *************

As Per TRAI Rule I Have Opted For New Package System!

Under New Package System! I Have Opted These 2 Below Packages

1. Sun Ultimate HD

2. TV18 Karnataka Budget HD

Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Why Airtel Cheating It's Customers?

Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?

Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not

Refund Me The Amount Which I'm Paying For Non-Existence Channels

Expecting Any One of Above Solutions From You!

With Regards
Vadvelan G

Reply Which I Got!

Dear Mr. Vadivelan,

Warm greetings from Airtel!

I am Hemant Arora, your Airtel experience advisor.

This is in response to your email dated 05th March 2019 regarding package related concern for your airtel DTH account number **********.

We apologize for the inconvenience caused to you.
We tried to reach you at *********** on 06th March 2019 at 11:00 AM from **********. However, we were unable to connect with you as there was no response.


moreover, we would like to inform you that we already credited the amount of Rs. 150/- into your above mentioned DTH account and In view of the market feedback, we keep on adding new channels time to time. We take this as a feedback and would keep you posted on the same for channels regardings will be available we'll update you accordingly.

if you have any further queries/concerns, please contact us at [email protected]. We will make every effort to revert with a resolution as soon as possible.







Regards,
Hemant Arora
Customer Experience
I too subscribed for TV18 Karnataka Budget HD , I will copy paste the same & I will mail them to get refunded 😌
 
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