India’s leading Direct to Home (DTH) operator Tata Sky has become the second operator after Dish TV owned d2h to provide its customer relief with a 7-day balance loan for deactivated customers unable to recharge.
Tata Sky on Monday has started offering a 7-day balance for those customers who are deactivated and unable to recharge. The 7-day balance will be debited on the 8th day. The account will be credited within 4 hours of Tata Sky users calling the DTH operator.
Tata Sky in a message to its subscribers stated, “Your Tata Sky a/c is deactive! If unable to recharge, give a missed call on 080-61999922 from RMN to get 7 days balance which will be debited on the 8th day. A/c will be credited in the next 4 hrs. Keep your set-top box in On/Standby mode for reactivation of services.”
Tata Sky had launched its emergency top-up service in 2017. Back then it used to provide 3 days of emergency top-up. Currently, it provides a 7-day loan for its deactive customers.
With the entire country on lockdown, all essential services are being run with a limited staff to contain the spread of COVID-19. The strain on Telecom, DTH, TV, streaming and Internet platforms has risen manifolds with people now at home full time due to COVID-19.
Systems of DTH operators have been clogged making things move at a slow speed with many customers unable to recharge. DTH, Cable, DNSG, News Agencies and TV channels are at this juncture of utmost importance to ensure timely and authentic information dissemination.
The measures are taken by Tata Sky will alleviate the customer’s problem. Dish TV owned d2h on Monday also offered one-day extra account validity to its customers after its system were clogged making server crash.