Best way to avoid conjestion of calls to customer care after last date i e 29th Dec just remove all packs and shift your base pack to Rs99 free to air channel pack,all HD channels which become costly and add al carte channels of your choice now it self so that any time your all HD pack which was showing just Rs 225 per month today may become Rs500-600 with new tariff order, at least your individual channels liked and added by you continues for which today rate may be Rs10 for SD channel but same channel will be Rs2 or 3 as per new declaration by broadcaster after 29 the Dec,this is best way to solve immediate problems