Discussion Fix PQ Issues on Airtel Xstream box due to HDR

[Chandra Shekar S]

It was a long fight for a month to get it downgraded. Downgrade option is not there by default. I used to call several times, sent mail to nodal team and got it escalated. You can try but im not sure in your case because its almost 1 year. I got refund of 2050 and hd swap box was free.

When did you got the DTH connection? In refund condition it says that Xstream box should be used for more than a year.. purchased TCL android TV last month.. before that we had LG crt tv.
In Airtel app it shows 1 year warranty is expired and services will be charged 150 for technician visit.
I checked your previous messages in other thread. I need your help, please reply.. We both are from Bangalore, so I think same Nodal manager.. hopefully..

 

[Chandra Shekar S]

My brother also bought Xstream box new connection last month for that old TV. He didn't inform me before getting that new connection. if i could get refund then I will buy HD box with New connection.. or will go for Airtel fibernet plan with Xstream box..

 

[rajut]

I upgraded to xtream box nov 1st week last month. They downgraded because it had some compatibility issue with my tv. You haven't told the reason why you want to downgrade. They wont downgrade unless their service engineer finds some issue. As i told earlier , by default they wont downgrade.

 

[Chandra Shekar S]

I upgraded to xtream box nov 1st week last month. They downgraded because it had some compatibility issue with my tv. You haven't told the reason why you want to downgrade. They wont downgrade unless their service engineer finds some issue. As i told earlier , by default they wont downgrade.

Ok.. thanks. No issue with my Xstream box.. I thought it would be easy to replace it with HD box rather than returning Xstream box and claim for refund of security deposit then buy a new connection.. they change dish and wiring for New HD connection.

 

[Chandra Shekar S]

Bought Xstream box on December 11.. but it shows out of warranty.

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[Chandra Shekar S]

I wanted Jio fiber connection but it is not available at my location.. so sticking with airtel DTH..

 

[Chandra Shekar S]

I upgraded to xtream box nov 1st week last month. They downgraded because it had some compatibility issue with my tv. You haven't told the reason why you want to downgrade. They wont downgrade unless their service engineer finds some issue. As i told earlier , by default they wont downgrade.

How much did you paid for upgrading to Xstream box? I just need the security deposit 1500.. not full refund.

 

[rajut]

I paid around 2500rs tor xstream box. Does it have security deposit? Im not aware of this.

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[Chandra Shekar S]

I paid around 2500rs tor xstream box. Does it have security deposit? Im not aware of this.

Last year Xstream box was priced at Rs4000, in that amount 1500 was security deposit which will be refunded when the Box is returned in good condition.. if we don't recharge DTH for 3 concecutive months then security deposit will be fully deducted.. I have been recharging every month with minimum Rs380( totally Rs4310 ). I don't know about security deposit after they reduced the price to 2500.

 

[rajut]

Last year Xstream box was priced at Rs4000, in that amount 1500 was security deposit which will be refunded when the Box is returned in good condition.. if we don't recharge DTH for 3 concecutive months then security deposit will be fully deducted.. I have been recharging every month with minimum Rs380( totally Rs4310 ). I don't know about security deposit after they reduced the price to 2500.

Oh good. Then you can raise a call with CC 198 and claim it. This facility was not given when i upgraded.