Airtel Customer care was good this time. In fact I have been using airtel DTH for about seven years and I have not had a bad experience in terms of service. Even this time it was top class. In fact, I was unavailable when they first asked for an appointment and I had requested to schedule the technician visit two days later. In the meantime the issue was resolved somehow and I had cancelled the service request. Three from the customer care team enquired about the problem before closing it.
If anyone is to switch away from airtel it will not be due to service related issues or the customer care team.
Having said that, I may switch to another DTH when my INFINITY pack subscription runs out.
REASON FAILURE TO ADD DSPORT & DSPORT HD and (to a lesser extent)star select add on.
