General Discussion about Airtel Digital TV

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Hello DDF friends and ADTV viewers, please use this exclusive thread for any help regarding ADTV and for Channel Requests... :tup
Please Admin/MOD made it as sticky thread.
I have an Airtel Digital TV HD connection (Customer ID: XXXXXXXXXXXX) for the past 1 year. The set top box was not working properly from last 2 months, firstly I ignored the problem but then I complained about it in first week of June. The set box was replaced twice with a charge of Rs. 350, even though I told them it is not a problem of set top box. The changed settop box has same problem of automatically switching off and not starting again for few hours. The problem was visible from the very first day it has been changed. Now this problem has become very annoying. The customer care was very non cooperative, on repetitive calls, nobody expert has come to see the problem. even after telling them that it is a serious problem and somebody expert is needed here.
Just before changing the set top box I recharged it yearly with an amount of 5801/- rupees.
I am feeling helpless here :(
 
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I have an Airtel Digital TV HD connection for the past 1 year. The set top box was not working properly from last 2 months, firstly I ignored the problem but then I complained about it in first week of June. The set box was replaced twice with a charge of Rs. 350, even though I told them it is not a problem of set top box. The changed settop box has same problem of automatically switching off and not starting again for few hours. The problem was visible from the very first day it has been changed. Now this problem has become very annoying. The customer care was very non cooperative, on repetitive calls, nobody expert has come to see the problem. even after telling them that it is a serious problem and somebody expert is needed here.
Just before changing the set top box I recharged it yearly with an amount of 5801/- rupees.
I am feeling helpless here :(

Remove Customer ID, Just complain again and again escalate it, they will solve this issue. For somewhat similar issue I replaced boxes 5 times within 3 weeks and then it got escalated upto high level and then later they replaced it with a new HEVC box. Now its working fine and good
 
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