So funny lol. Tata Sky Ltd which, now Tata Play Ltd, is an Indian company. They will have Indian staff and may be like
@Vadirocks bro said some level of support may have been provided from Sky main company.
Yes earlier when the rebranding happened I too noticed the change in quality and after sales services , but this year I was proven wrong. And I can say the core value of a Tata company remains the same that is quality
While there are some scenarios where they do lack, but again no company is perfect and there is always a scope for improvement