“A large number of complaints (are) being received by the Authority from subscribers of Tata Sky,” the regulator said in a letter to Tata Sky dated January 15. “The subscribers are complaining that Tata Sky has not made any provision in its system to obtain the choice of subscribers as per the new regulatory framework,” it said in the note.
Viewers have also pointed out that the customer care centre of Tata Sky as well as the ticker running on Tata Sky platform channels are misleading the subscribers by stating that Trai has extended the date of implementation of the new framework, the regulator said adding that this information is patently false.
Trai ticks off Tata Sky for lack of customer support on new regulations