Discussion Fix PQ Issues on Airtel Xstream box due to HDR

[Preet]

Me a

HELLO EVERYONE,
I am facing same issue after upgrading to Xtream bix...previously i used HD box.. I am using iffalcon 55 inch 4K UHD TV...picture quality has become worse and totally worthless after upgrading to xstream box. Please help with my TV settings. Thank you

also facing same issue
There’s a compatibility issue which Airtel is not admitting
Unfortunately there’s no resolution untill airtel not provide a software update for this issue

 

[HarishG]

Did you go through my previous post? Were you able to find HDMI color range mode?

Xstream Box does enable HDR by default. You need to find an option to disable it on your TV.

Hi Siva.. Have you ever tried of installing amazon Prime Music app in Xstream Box?

 

[HarishG]

If so, Kindly suggest me to install Amazon prime musiq app...

 

[anandsarathy]

Hi Siva,

Thanks for eloborate mail, exactly my problem statement is same, I upgraded to Airtel Xtream box 2days back, from airtel HD box.
the PQ quality in Xtream 4K box is worse.

I have purchased new Sony 55 X7002G 4K TV. I tried your above steps - to disable HDR video setting, firest I reverted HDMI port setting to Standard, then used new/old HDMI cables with Xtream STB. The moment STB is deducted, it force changes picture mode as 'HDR video'.

I tried 2 times removing all cables / factory reset/etc. still it picks this way. No resolution.

With 4K TV I feel Airtel Xtreme box is completely disappointing, their tech support is pathetic, just circling it back to me, had I known these issues wouldnt have upgraded Airtel HD STB. Feeling cheated by them !

Please suggest if you had tried other methods

UPDATED: DT:26/FEB/2020

After escalating with Airtel_Presence / Nodal, they called me few times to say that technically all are ok with Xtream box, no such PQ quality issues. Further they said that this is the best available HD box today. As a user I clearly see this produces average PQ than the earlier normal HD STB of airtel which was way better

Also Iam noticing from yesterday - the audio lag is there (between audio/video) on OTT apps (Prime/hotstar etc)

Finally decided no point in raising this - I only wasted a Rs.2250 on a technical upgrade with AIrtel Xtreme box - regret this decision, & would move on to TataSky during next month renewal - after all PQ quality is imp for me on a 4K TV invested at Rs.70K

So guys, be careful if you plan to buy or upgrade Airtel Xtreme box on a 4K TV

Thanks
Anand S

 

[parmar007]

Hi Everyone,

I have Mi TV 4a pro 49 , facing same issue

Regards
Vivek

 

[sun12345]

Hi guys. I don't know whether this topic is relavant to this. Processing speed is too slow. Sometimes Nothing is working. It just got freezed. I can't change the program.. What to do?

 

[suveerupadhyay]

Hi guys. I don't know whether this topic is relavant to this. Processing speed is too slow. Sometimes Nothing is working. It just got freezed. I can't change the program.. What to do?

I am also facing this issue since past few days. Suddenly remote stops responding for few seconds. I do not see any Xtreme box software update. Don't know what to do to fix this frustrating issue.

 

[Dream on]

I am also facing this issue since past few days. Suddenly remote stops responding for few seconds. I do not see any Xtreme box software update. Don't know what to do to fix this frustrating issue.

Which internet provider are you using. I think most of the internet speeds have slowed down, may be deliberately by the ISP or because of work from home users are increased. My BSNL 50 Mbps FTTH connection is slow and sucking for the past one week. All due to the prevailing virus situation all over the world.

 

[sun12345]

Which internet provider are you using. I think most of the internet speeds have slowed down, may be deliberately by the ISP or because of work from home users are increased. My BSNL 50 Mbps FTTH connection is slow and sucking for the past one week. All due to the prevailing virus situation all over the world.

My internet speed is good. Mobile WiFi is working fine. I don't know what is happening? Also is there any update to it?

 

[the_seeker]

Hi Friends,
I got airtel Xstream box installed on my primary connection yesterday. It seems to be working fine for both dth and apps, but is slow when using pause/rewind/forward on apps. I also see the storage capacity to be 4 gb only, whereas, airtel website shows 8 gb storage on the box. The box installed is made in Vietnam and manufactured in Feb 2020. I am just wondering if I got an inferior box. Also, any help to improve the speed of the device? I was keen on taking amazon fire tv stick, but chose this as it was available for half the price.
As for PQ, there is no difference on dth channels for me, both SD and HD. But on apps such as prime and Netflix, the 1080p is a treat to watch, provided your TV is also Full HD or above.