Gssran
Contributor
- Joined
- 4 Feb 2012
- Messages
- 20,074
- Reaction score
- 40,820
RE: Facing a problem with my HD DVR
Now it's in store room from few years,
Only thing comes to use if hard disk,
I am using it with my PC now.
its good that tech visited & doing something, in my case I waited for 4 months to replace my HD dvr, after months of struggle they said they can't replace it,kumarvishwas said:It was another day that I called to Airtel but still they didn't send any Technician,so after getting frustrated after 3 days of struggle,I contacted my brother in law at 3.15 pm,he is at a high position in the telecom department of Airtel and immediately he put the incharge of ADTV of Himachal on conference and asked to send the technician immediately,the technician arrived within half hour :shy :shy
As soon as he came he said I can't correct and neither Airtel can replace it as they are not having these STB's any more,there are not many users of DVR so we usually don't keep them and order them specially so you have to wait for 10 to 12 days,still I argued with him that why are they selling them when they can't repair them,still he wasn't calling anyone to confirm that whether there is any new DVR in there office or not,so again I called my cousin and he bashed that technician and immediately called the head to repair the STB at any cost today only,now the head of ADTV deptt called me and told me that Sir it would take 2 days to get a new software prototype for your STB,please give us 2 days time.
The attitude of the technicians was so very bad,I told him that I have been making complaints from 3 days and no one was coming,and he was like 'Sir yahan log 10 10 din tak call karte rehte hain hum tab bhi ni jaa paate,tym ni lgta saara din busy hote hain,and jo complaints and email customer care bhejti hai unhe to koi chk tak ni karta' :s :s :s
Wat unprofessional technicians,both didn't even had the knowledge of how to reset the box through keys on STB,so he called someone else who told him how to do that,but I don't think he still did that correctly
The number of complaints that I have made from 11th June,two more complaints are there below the last complaint
Now it's in store room from few years,
Only thing comes to use if hard disk,
I am using it with my PC now.
