Discussion Tata Sky Humax HEVC HD STB Bugs/Issues/Problems

[Digital Mastermind]

Did you get reply from cc @Anish Pai

Yes they replied saying that they have taken into consideration the issue and they said they will call me to take the complaint further

 

[profsathya]

Kindly update if they exchange the box

 

[Digital Mastermind]

Kindly update if they exchange the box

They gave me offer to exchange when i got the box last year. But, they said they would exchange it with a refurbished Technicolor one, which i denied. There were not ready to give new one.

 

[Subha_007]

Yes they replied saying that they have taken into consideration the issue and they said they will call me to take the complaint further

This is a general template reply. Hope they get it right and move forward properly. We have query regarding recording feature too.

 

[Digital Mastermind]

Update: Got a call from TS today

Today morning i got call from them. At first i spoke to some executive, who couldnt answer my questions. He kept saying there is no issue in HEVC HD STB, i kept saying there is a problem and i have specified the same in your email i sent.

He then said he will arrange a Service Visit, is denied that, said no need of any visit. I said I need to talk to your technical team who will understand technical details, i also said i will not recharge my Multi TV connection (HEVC HD STB) if the issue is not taken into consideration.
he said he will arrange a call, will have to see what happens next.

 

[Vadirocks]

Update: Got a call from TS today

Today morning i got call from them. At first i spoke to some executive, who couldnt answer my questions. He kept saying there is no issue in HEVC HD STB, i kept saying there is a problem and i have specified the same in your email i sent.

He then said he will arrange a Service Visit, is denied that, said no need of any visit. I said I need to talk to your technical team who will understand technical details, i also said i will not recharge my Multi TV connection (HEVC HD STB) if the issue is not taken into consideration.
he said he will arrange a call, will have to see what happens next.

You Will Get The Call

 

[Digital Mastermind]

CC also confirmed that Humax HEVC HD STB is still in distribution along with Technicolor HD STB

 

[Digital Mastermind]

Guys but one thing, i didnt notice any PQ issues in HEVC HD STB when i went to the local TV Store to see the quality. I did notice it in my multi TV, not in the TV Store. PQ of ADTV and TS Humax HD STB looked same. What can be the issue ???

 

[Digital Mastermind]

@profsathya you get alerts/Bmail on HEVC STB one time or is there any delay in getting them ??? Sometimes it doesnt come only

 

[Vadirocks]

@profsathya you get alerts/Bmail on HEVC STB one time or is there any delay in getting them ??? Sometimes it doesnt come only

Yes There Is Some Delay

I Have Checked & Verified