Coronavirus Impact: d2h services hampered by very high traffic

d2h customers since morning haven’t been able to recharge their accounts with the server down due to heavy traffic.

Estimated reading time: 2 minutes, 12 seconds

Dish TV owned Direct to Home (DTH) operator d2h normal services since morning has been affected due to very high traffic causing its back end to work slowly.

Their servers are working slower than normal due to which it is facing problems in serving its customers. d2h customers since morning haven’t been able to recharge their accounts with the server down due to heavy traffic.

In other bad news for d2h customers, television services on d2h also seem to have been affected according to multiple d2h users on Twitter. The notice on the TV screen reads as, “We are facing very high traffic, as a result, our back end is slow. We are having delays in serving you. We will inform you as soon as we resume normal services.”

d2h on Twitter stated, “It is a temporary issue that we are facing with our website and we are working on it to resolve it ASAP.”

While linear telecast is usually not affected even if all 130 crore people were to watch TV together, d2h has historically had technological issues according to an earlier statement of Dish TV Chairman. d2h had earlier also faced technological challenges during the implementation of the New Tariff Order which saw huge inquires and call surge at call centers.

Dish TV CEO Jawahar Goel in May 2019 had said, “It is historically, the system legacy which came from the d2h, the capacity of the subscriber management system was not adequate to take that kind of pressure to shift the subscribers within a very short span. So, glitches were there but our distribution system was pretty good. It was succeeded well and it was done well. So, now we have migrated to the new system.”

With most of the people across India staying at home, television and internet services consumption will increase manifolds. A spurt increase in the number of transactions could have caused the d2h servers to break down. It remains to be seen whether d2h will be able to handle the load tomorrow when the Janta Curfew is scheduled. d2h servers will in likelihood be more affected as the load tomorrow will be worse.

Normal services of other DTH operators, however, remain unaffected. Tata Sky customer care services have however been busy since the afternoon with an increase of 100% in the waiting queue. It is unclear whether the delay has been due to reduced working staff or due to an increase in the number of transactions with people staying at home and turning on their television sets to have some entertainment.

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Avatar of Basil Kannagi Arasu
Basil Kannagi Arasu


Basil currently works as the Editor-in-chief at DreamDTH. He likes to write and cover the latest happenings in the Media and Entertainment Industry in India. You can always find him browsing his phone.

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