Seeking Help Airtel Changed Plan Based On Recharge In The Name Of UPP

[Choco7905]

If people can call cc and ask refund and wait several days before money getting back to a/c then why not call cc once and ask him to activate desired Airtel pack instead of activating with recharge equivalent pack by Airtel whenever customer recharge their dth ?

Because there are some packs which can be only activated by UPP not by CC.

If the Customer is well aware of the new rules and already made changes to the package with whatever channels they need, how can they change it again based on recharge amount.

If a customer has created his pack & now want to take offer ARPs like UDP, Superstar, etc which can be only activated by UPP so obviously he'll recharge by the amount.
What's the other solution in this? As @Gobinaath bro said the system will not recognize that it's done knowingly or by mistake.
If airtel puts any barrier on accounts then everytime before doing a UPP recharge customers will call CC to remove the barrier?

If a person's monthly rent is 238 then everytime he/she should do a recharge of 235/240. This is known to everyone & everyone does it.
If any other pack gets activated then the person should immediately contact CC & ask for refund which will be provided within 24 hours without any issue.

 

[Siva]

Because there are some packs which can be only activated by UPP not by CC.

If a customer has created his pack & now want to take offer ARPs like UDP, Superstar, etc which can be only activated by UPP so obviously he'll recharge by the amount.
What's the other solution in this? As @Gobinaath bro said the system will not recognize that it's done knowingly or by mistake.
If airtel puts any barrier on accounts then everytime before doing a UPP recharge customers will call CC to remove the barrier?

If a person's monthly rent is 238 then everytime he/she should do a recharge of 235/240. This is known to everyone & everyone does it.
If any other pack gets activated then the person should immediately contact CC & ask for refund which will be provided within 24 hours without any issue.

This reasoning is absolutely unconvincing in the new regime. I would have agreed if this was the old regime. I can give number of solutions to the questions.

1. If the customer wants to take offer ARPs after he created his own pack, Airtel can very well implement a simple extra step to just send an SMS to activate the pack after doing the recharge with certain amount, instead of activating it just with the recharge. This should only be applicable for those customer who already chosen their custom plan under new regime. If a Customer is well versed to select his own pack, surely he must be equipped to send a simple SMS right? I don't think this is so difficult to implement?

2. If the customer is not on his own pack, Airtel can simply activate the pack with a recharge without them needing to send any additional SMS. This can help the Customers who can't chose their own pack

All they need to do is just differentiate the Customers who have selected their pack and those who didn't.

About contacting Airtel's CC immediately if a pack gets activated wrongly, Is Airtel at least sending an SMS about the base pack change once the pack gets changed through that recharge? If not, is it so difficult to implement? At least if they do this, Customers can contact CC and ask for refund. If the Customer can't know this change unless they login to the app/website it's simply ridiculous. And again, these are all after thoughts. If the implementation is proper for UPP in the new regime, there is no need for the Customers to run around the CC to get refunds.

 

[Choco7905]

1. If the customer wants to take offer ARPs after he created his own pack, Airtel can very well implement a simple extra step to just send an SMS to activate the pack after doing the recharge with certain amount, instead of activating it just with the recharge. This should only be applicable for those customer who already chosen their custom plan under new regime. If a Customer is well versed to select his own pack, surely he must be equipped to send a simple SMS right? I don't think this is so difficult to implement?

I agree on this. After doing the UPP recharge(even if unknowingly) they should send one confirmation message.
Your request has been received to activate XYZ plan on your account. If you don't want to change your current plan then call our customer care within 1 hour.

OR​

You've requested for package change on your account from ABC to XYZ. If you want to change your plan then reply with Y.
Or they should call themselves for the confirmation.

 

[Sai Jai]

1. If the customer wants to take offer ARPs after he created his own pack, Airtel can very well implement a simple extra step to just send an SMS to activate the pack after doing the recharge with certain amount, instead of activating it just with the recharge. This should only be applicable for those customer who already chosen their custom plan under new regime. If a Customer is well versed to select his own pack, surely he must be equipped to send a simple SMS right? I don't think this is so difficult to implement

This solution is sounds good for technology era people like us then what abt non technology era customers Anna ?? That is they don't Know how to put numbers in Mobile incoming call users ??

Any solution for them ??

 

[Sai Jai]

they should call themselves for the confirmation.

Highly impossible to call everyone manually

 

[Siva]

This solution is sounds good for technology era people like us then what abt non technology era customers Anna ?? That is they don't Know how to put numbers in Mobile incoming call users ??

Any solution for them ??

Solution given for both types bro!

2. If the customer is not on his own pack, Airtel can simply activate the pack with a recharge without them needing to send any additional SMS. This can help the Customers who can't chose their own pack

All they need to do is just differentiate the Customers who have selected their pack and those who didn't.

 

[Jagadeesh]

Without TRAI Rules No Issues. But After TRAI Rules,

Now Consider There Exists A UPP Pack That Costs 706rs Per Month.

Now A Customer, Makes A Pack According To Their Wish Under TRAI Rules Which Costs Him 706rs Per Month.

When He/She Recharges For 706rs For A Month, UPP Will Get Activated And His Monthly Rental Would Become 706 (MyOwn Pack) + 706 (UPP Pack) = 1412rs Per Month.

Now, This Is A Serious Issue, Right...?

 

[Jagadeesh]

I Just Called Airtel Nodal And They Were Even Worse Than The Twitter Team. They Said No Complaint Existed. So They Said, They Will Give Me A Call From The Backend Team. Then I Forcefully Said The Problem And The Executive Noded Like She Already Know The Issue. After Listening Completely, They Just Told Me To Mail The Nodal Team. Dont Understand Why They Cannot Escalate A Complaint In Phone Itself. UPP Is For Customers Who Cannot Recharge Manually Or Whatsoever. But How Can They Mail If They Don't Know To Do It When They Need Nodal Help...? Just Ridiculous Things From Airtel.

 

[thisisjagan]

This is ridiculous. You did recharge for plan recharge and expecting airtel to smartly change the plan by finding whether customer did knowingly or unknowingly. Lol. Its like recharging for 399 in Jio and expecting balance.

 

[Siva]

This is ridiculous. You did recharge for plan recharge and expecting airtel to smartly change the plan by finding whether customer did knowingly or unknowingly. Lol. Its like recharging for 399 in Jio and expecting balance.

What's ridiculous is not even sending an SMS after simply changing his plan to another plan. Total disaster from Airtel and in complete violation of TRAI rules. In the old regime, they could do whatever they want, but now it's unacceptable, as the Customer chosen plans can be in any price point. And you are right, expecting Airtel to be smart is obviously laughable on our part, they have always been dumb and it looks like they will remain so.