Seeking Help Airtel Changed Plan Based On Recharge In The Name Of UPP

[Sai Jai]

So, I was right. It's changes pack automatically based on UPP amountamount.

Yeah that's the concept of UPP

 

[Siva]

Ex) if customer in MOP & he wants to change his plan to best fit plan via UPP .. So now how can the id*otic machine able to identify customer doing recharge intentionally to change plan or unintentionally doing as Monthly rental ??

Bro, If a customer is knowledgeable enough to be in MOP, there is no point in applying the UPP to such customers. UPP should be applied to only those customers who are unable to change packs on their own. It is not a big deal at all for the machine to read if the Customer is on MOP or not and just add the amount if he/she is, else apply UPP.

If it is so then it can be insanely problematic. Suppose someone do not know a pack cost and accidentally recharged equivalent amount then BOOM! His pack will be auto changed. Sounds scary.

Atleast an option should be there to disable it.

That's exactly what I'm saying bro. @Jagadeesh bro faced the exact same issue. In the old regime, where only DPO curated packs existed, it made sense. In the new regime, it absolutely does NOT make sense to change plan per the recharge, even after the Customer had chosen their own plan.

However, this thread is about a different issue altogether. Regardless of the recharge, Airtel had changed the base pack.

 

[thisisjagan]

Everything should be in Customer's control in the new regime. Airtel CAN NOT change the packs based on recharge amounts anymore, if one had already selected their own plan. They can do this very easily if they want to. They just need to set a flag for the Customers who selected their own plan and should not touch their accounts, regardless of the recharge amount. It's plain ridiculous to activate their plans based on a recharge, even after the Customer had selected their own plan.

You'll know the pain if you are uneducated. Going through this channel selection process is very tedious even for educated. How do you expect uneducated and senior citizens to do that. They call the cable operators or retailers. One person cannot change package for everyone. So UPP is needed. I totally disagree the point the UPP is not needed.

 

[thisisjagan]

If it is so then it can be insanely problematic. Suppose someone do not know a pack cost and accidentally recharged equivalent amount then BOOM! His pack will be auto changed. Sounds scary.

Atleast an option should be there to disable it.

You can very well call CC immediately and get refund. He realised it almost several weeks later.

 

[Bapun]

You can very well call CC immediately and get refund. He realised it almost several weeks later.

I don't want them to remove it but an option to disable it for your account on selfcare portal will do good and satisfy both parties (those who want it and who don't). But since it is airtel who is backward in technology i don't think this will happen. So you have to live with it.

 

[Sarkar]

You can very well call CC immediately and get refund. He realised it almost several weeks later.

If people can call cc and ask refund and wait several days before money getting back to a/c then why not call cc once and ask him to activate desired Airtel pack instead of activating with recharge equivalent pack by Airtel whenever customer recharge their dth ?

Customer has to just recharge any amount of his wish to continue his previously selected pack. And If customer wants to change he can anyway call cc and change pack

 

[Siva]

You'll know the pain if you are uneducated. Going through this channel selection process is very tedious even for educated. How do you expect uneducated and senior citizens to do that. They call the cable operators or retailers. One person cannot change package for everyone. So UPP is needed. I totally disagree the point the UPP is not needed.

You are not understanding the point. Nobody is expecting Airtel to stop UPP here. Read my post again, especially this part. You don't need to disagree to something that's never mentioned.

They just need to set a flag for the Customers who selected their own plan and should not touch their accounts, regardless of the recharge amount.

All we are expecting is for Airtel to consider the package that exists in Customer's account before making a change. If the Customer is well aware of the new rules and already made changes to the package with whatever channels they need, how can they change it again based on recharge amount. I can talk about the same senior citizens, who might have taken help from other people to select their package with utmost difficulty. Then they make a recharge with certain amount, BOOM all the work is undone and they no longer have their selected channels and they are back to square one. Why can't Airtel do this simple thing of considering whether or not the Customers have already chosen their pack per the new regime before applying UPP?

 

[Sparker0i]

I think I have had this too. Earlier my monthly rent (Custom Alacarte and Broadcaster bouquet) used to be Rs. 324. I accidentally recharged Rs. 364 (I forgot we were in new regime, this was my price in old system). Turns out this was Kerala Mega HD pack UPP and boom, many channels that I had selected were gone (Hindi HD channels mostly). This system is absolutely mind-boggling. Those who are unaware of such things will have to go through a lot.

Now my resolute to move to Tata Sky has only become stronger.

 

[Srinath21]

You are not understanding the point. Nobody is expecting Airtel to stop UPP here. Read my post again, especially this part. You don't need to disagree to something that's never mentioned.

All we are expecting is for Airtel to consider the package that exists in Customer's account before making a change. If the Customer is well aware of the new rules and already made changes to the package with whatever channels they need, how can they change it again based on recharge amount. I can talk about the same senior citizens, who might have taken help from other people to select their package with utmost difficulty. Then they make a recharge with certain amount, BOOM all the work is undone and they no longer have their selected channels and they are back to square one. Why can't Airtel do this simple thing of considering whether or not the Customers have already chosen their pack per the new regime before applying UPP?

I think as gobinaath bro said don't recharge with odd values do it with round of figures it solve the problem. It's so unfortunate for someone to lose money without knowing.

 

[Siva]

I think as gobinaath bro said don't recharge with odd values do it with round of figures it solve the problem. It's so unfortunate for someone to lose money without knowing.

It's the DPO's responsibility to support all the recharge amounts. There is no point in blaming Customer for this. I understand there is a work around to recharge in multiples of 100s, however that's a lame excuse for not being able to handle a simple thing when the technology is so advanced.