Seeking Help Airtel Changed Plan Based On Recharge In The Name Of UPP

[Srinath21]

Exactly
Customer will get cash back
&
Customer no need activate the monthly Pack manually by calling cc or via app

How do u get details of various upp plans??

 

[Rushil]

Exactly
Customer will get cash back
&
Customer no need activate the monthly Pack manually by calling cc or via app

So, In airtel customer need to call every month to activate monthly pack ??? Isn't it get continued ??

 

[Sai Jai]

How do u get details of various upp plans??

Not a worthy question as u know abt me

I'm working in Adtv

 

[Sai Jai]

So, In airtel customer need to call every month to activate monthly pack ??? Isn't it get continued ??

I think u didn't understand the concept bro

UPP is to customer who wants to change package from existing to new one .. not for regular recharge those who want to continue their existing package

 

[Rushil]

I think u didn't understand the concept bro

UPP is to customer who wants to change package from existing to new one .. not for regular recharge those who want to continue their existing package

So you mean customer just recharges the package amount and package gets changed automatically according to recharged amount??

 

[Sai Jai]

So you mean customer just recharges the package amount and package gets changed automatically according to recharged amount??

Asking for Existing pack recharge or customer want to change his pack ??

 

[Rushil]

Asking for Existing pack recharge or customer want to change his pack ??

To change pack I mean. For Existing recharges any amount should be valid, As in Tata sky sometimes I pay Rs550 sometimes Rs600 PM.

 

[Bapun]

So you mean customer just recharges the package amount and package gets changed automatically according to recharged amount??

If it is so then it can be insanely problematic. Suppose someone do not know a pack cost and accidentally recharged equivalent amount then BOOM! His pack will be auto changed. Sounds scary.

Atleast an option should be there to disable it.

 

[Sai Jai]

To change pack I mean. For Existing recharges any amount should be valid, As in Tata sky sometimes I pay Rs550 sometimes Rs600 PM.

In Adtv too no issues in that but only restrictions it shouldn't be a UPP if ur unintentionally doing recharge not to change pack

 

[Rushil]

In Adtv too no issues in that but only restrictions it shouldn't be a UPP if ur unintentionally doing recharge not to change pack

So, I was right. It's changes pack automatically based on UPP amount.
But what about custom packs where two different pack might contain same amount??